Indian Railways need a paradigm shift. There is a lot more to improve in the present condition. As we know it well that we are far behind in speed, punctuality cleanliness, service. My experience was poor. Train was not on time and had poor cleanliness. Even one of the shop owners in the station was charging me more than the MRP at the Rourkela Railway Station and also misbehaved with me. But later on when I told him that I will complain to DRM, he asked me to forgive him. So that what all have to say about Indian Railways.