Dear Sir/Madam Reference to the PNR under which I had booked tickets for a Spicejet Bengaluru-Udaipur flight on December 22, 2018 for my wife, daughter alongwith wives of my friends and their children which consisted of an infant aged 9 months. Alongwith my friends, I had already traveled from Goa to Udaipur by road and were expecting them to join us there on December 22nd evening for our holiday in Rajasthan At the outset I wish to express my anguish and disgust at the manner in which we were treated by Spicejet. We were informed by Spicejet via phone call to my number +91 7276029981 at 1:52pm on December 22, 2018 that the flight SG 725 which was scheduled to depart Bengaluru at 6:15pm has been prepped to 2:05pm and that I choose to either take full refund or be booked on another flight the next day. What followed next was an ordeal which could be a classic case of unfair treatment of Spicejet to it customers When I asked the caller as to why no email/sms or the same phone call made well in advance, I was bluntly retorted that the same has been done and the caller just hung-up on me. Taken aback, we called makemytrip through whom the booking was made. They patiently heard our case and tried to get a response from spicejet and they too experienced the same level of arrogance from Spicejet as was subjected to us. The call which went on for nearly 50 mins concluded with MMT assuring us that seats would be blocked in the same flight the next day once this flight lands at 6pm. In the meanwhile, I had to ask my family to travel back to the city as they had already started their 2 hour drive to the Bengaluru airport Finally after calling MMT and Spicejet over 2-3 hours, explanation and pleading our case to your higher ups, Spicejet after initially blaming 'system' issues, finally relented and organised to send the passengers over 2 flights, one via Mumbai and the other, a direct flight from Bengaluru to Udaipur. Our request to accommodate all the passengers on the direct flight from Bengaluru-Udaipur was denied on account of the flight being fully booked as per Spicejet (This is a blatant lie as seats were available online on MMT and other travel portals). Needless to say this experience has left us with a feeling of being cheated by Spicejet. I was time and again told by spicejet that a call was made to me on December 8 about the same and even emails had been sent on the rescheduling. However, the only communication which I was able to find was an email which was sent on 22nd December at 10:26am informing us of the change in flight. Can you explain, how is it possible to reach the airport in time for a 2pm flight when you are informed only via email at the last minute? This clearly shows either your communication system is flawed as we werent notified about the flight change well in advance or this was deliberately done since the flight was overbooked. I can also substantiate this by mentioning that my friend Mr Shashikant Shenoy had also booked the Bangalore-Udaipur flight to travel on December 22, 2018, had subsequently cancelled it on December 20, If Spicejet had infact notified all its passengers of the flight rescheduling, the same should have been sent to him as well, but he too didn't receive any communication. When the ladies finally arrived on 23rd evening, Mrs Gayatri who flew on the direct Bengaluru-Udaipur flight, mentioned to us that the front seats were vacant. This is contradictory to what Spicejet's claim earlier that the flight was fully booked. As a result of Spicejet's blunders, we lost one precious day of our holiday and losses including room bookings, sightseeing etc to the extent of Rs 33, 000. I must say that I had to curtailed by email as well was my anger while drafting this grievance as I didn't expect this unethical behaviour from Spicejet. We have evidences to substantiate our claims and are contemplating legal action but would provide you an opportunity to give us a detailed explanation into this fiasco and more over mental trauma suffered in the whole experience which is nothing but mismanagement and unethical behaviour on behalf of Spicejet Thanks and regards Naveen Daivajna. (Husband of Mrs Navyaa Daivajna).