Your tickets say board 20 mins prior you say 45 mins before boarding but you also say 45 mins prior doors are closed flight is ready to take off we can't help it. The flight was delayed from 12:45 to 3pm but the app said 1:20pm there was confusion but we reached 45 mins prior but still was denied to board which was the worst feeling as you clearly said it is your rule, after much requesting you still denied yes finally you allowed us but I really want to know what was our fault you should understand we were not at fault at all, we pay you to get service and we know we have to board 45 mins prior still why you denied us you are called customer service not customer harassment. Can you imagine wat we went through? Our hard earn money our holiday our mind set all was gone just because you clearly said you can help us. Yes we are the couple who were the last to board a flight on 9th june Kolkata to Shillong even when we came 45mins prior. I understand your rules and regulations but what if you are at fault and not we. Your tickets also say board 20 mins prior so kindly change it or have a terms and conditions to every customer to come 2 hrs before as you can fly whenever you want with or without prior notice. My 1st flight with air india was a nightmare. Kindly verify I m eager to find out.