The overall travel experience would have been good, if not for the harrowing experience at the JetLite check in counter because of a rude, inconsiderate, haughty check in staff named Ms. Fathima. We had done our web check in the afternoon and reached the airport around 11pm and reported at the check in desk around 11:05 to 11:10 pm. The lady at the counter advised us to get the mango basket wrapped with plastic and directed my husband to the designated area. In the meantime, she made some calls at the boarding gates and just because they chose to print out the passenger/luggage list the lady at the counter proclaimed that we can't be allowed to fly as the luggage list has been generated and our baggage cannot be checked in.
She spent 10-15 minutes arguing and asking us to get our tickets reissued at the Jet Airways reservation office. I kept requesting the lady to direct me to her senior but she wouldn't relent. And finally when her colleagues showed me the Senior and I spoke to the her (Ms. Stacy) she allowed us to board the flight and issued the boarding pass but with the condition that we carry the luggage as cabin baggage. Imagine taking a 11 kg mango basket and two cabin baggage and rushing through the process of security check in the international airport for a domestic flight only to find that the escalator leading us to the boarding gate is not working. Then finally when we boarded the flight at 11:38 pm sweating profusely due to the mad rush and having to carry the two bags weighing 7 kgs each and the 11 kg mango basket, due to the inconsiderate and extremely rude attitude of the lady at the check in counter;only to notice that the flight scheduled for departure at 11:45 am took off only at 12:15 am.
I must add that the original flight time was 11:05 pm and we received back to back messages from Jet Airways starting from 9 pm informing us that of the rescheduled flight timings with three different departure timings.
I will never ever forget the rude lady at the check in counter and will always think twice before I choose Jet Airways whether flying domestic or international.