Jet Airways

I was travelling with my baby brother and mother, we were standing in line to check in our luggage when a jet airways staff member helped us get our ticket and check in our luggage without any trouble as we had a baby. While boarding the flight the staff let us get in the flight first. They gave us breakfast which was light but great. The jet airways staff is very helpful and cooperative.

All was well. Only I had to pay extra money for little extra luggage. Requested for adjustment but not done . I have jet privilege - JP Number - 143290954 - PNR - NO - ICZVZQ. - Please update the same & arrange to reply back the extra money paid for luggage. Regards, Sajal Ghosh. - Kolkata.

My wife and son had the same experience as on their earlier flight DEL-BOM a couple of days earlier. Capturing below their feedback on the previous flight and can you believe it that your team did the same thing yet again !!! My platinum no 104731723 . . NIDAI JET AIRWAYS steward first gave options of veg and non bed to my young son and then offered food then took it back saying we were not eligible as it was you there the recent bistro scheme etc and said we could have coffee / tea for which I said yes but he went ahead & ignored our request .,, he went on To serve other passengers and when he returned after 25 mins poured tea to the aisle seat lady an didn’t even bother to ask us . Is this what jet level of customer service is . While booking we didn’t get an option of reordering meal and then you treat passengers like shit . The same thing happened while we were going to Mumbai also and I was prepared with my own snacks as your credit card machine wasn’t working so the air hostesses would give us the sandwiches so we were left to starve during breakfast - but at the fag end she came and offered some left over meals which I refused as I was quite upset but my son was hungry so took one for him . If you are starting something like this - no frillls, then you should make necessary arrangements. Given a chance I would never want to travel jet but my husband is a jet privilege customer so he books us only on this . Lakshmi Iyer

Comments from my Wife Lakshmi who traveled on this flight with my son Advay. NOTE: I am a Platinum guest 104731723 (Deepak Iyer) NIDAI JET AIRWAYS steward first gave options of veg and non bed to my young son and then offered food then took it back saying we were not eligible as it was you there the recent bistro scheme etc and said we could have coffee / tea for which I said yes but he went ahead & ignored our request .,, he went on To serve other passengers and when he returned after 25 mins poured tea to the aisle seat lady an didn’t even bother to ask us . Is this what jet level of customer service is . While booking we didn’t get an option of reordering meal and then you treat passengers like shit . The same thing happened while we were going to Mumbai also and I was prepared with my own snacks as your credit card machine wasn’t working so the air hostesses would give us the sandwiches so we were left to starve during breakfast - but at the fag end she came and offered some left over meals which I refused as I was quite upset but my son was hungry so took one for him. If you are starting something like this - no frillls, then you should make necessary arrangements. Given a chance I would never want to travel jet but my husband is a jet privilege customer so he books us only on this. Lakshmi Iyer By the way the same story repeated on their return flight from BOM-DEL a couple of days later.

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Travelled on 23rd December, del-asr 18:20 flight. Sorry to say worst airline I booked my seat 15 days before but I reach at counter they said due to overbooking there is no seat available. Shock to listen is this plane or bus in which I m travelling. If you people don’t understand urgency then you don’t deserve to run this business. You are not concerned with customer need but with your profits. So you people will not able to survive for long

The flight was delayed for approx 5 hours and the updates were shared on hourly basis. Instead could have been shared at once that the flight is 5 hours delayed so that we could have planned it better way to take rest. Already being a handicap senior citizen I could have rested at my place for more hours instead of waiting at the airport for the morning flight Hope going forward you guys will already care for the Senior citizens to inform prior if there is any delay.

It was a terrible experience flying with Jet Airways. It was supposed to be a direct flight from Delhi to Imphal but the flight was prepped and also with two stops. There was no consideration for the time wasted by the passengers. We were also asked to deplane and change flights again. Such a treatment shows how these commercial airlines such as jet airways seem to be lackadaisical in their approach. Had it been for any other metropolitan cities, the airlines would not have dared to go ahead with such abrupt changes! The airlines fooled people into buying their tickets selling it as a direct flight. You guys deserve to be sued for false marketing. What an inconvenient travel. You should make sure such a thing is not repeated again . .

The airports were good. Limited WiFi in Bangalore. Jet airways sells all the seats so little option to get a preferred seat at check-in. Food is OK, the usual Indian cuisine. Need to improve the of water and liquids served. Loos are constantly choked and though was useable

My wife and I were travelling for vacations to Chennai . . We reached check in counter in time, around 2hrs before flight scheduled departure time. During check in process, jet team didn't provide the seats to us together. We were forced to start separate for whole 3hrs long flight.