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GoAir Cancellation Policy

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GoAir Cancellation

If a GoAir flight is cancelled because of reasons such as meteorological conditions, strikes, mechanical failures, riots, civil commotions, hostilities, disturbances, demands or requirements, shortage of labour etc, the airline has policies regarding its cancellation. If a passenger misses a flight because of personal delay or because of reasons which are not the airline's responsibility, no refund will be made of reservation amount paid for flight booking.

If GoAir decides to cancel a flight, prepone a flight by over 30 minutes, postpone it by more than 2 hours, fails to halt at customer destination or cannot provide previously confirmed seat, a passenger can choose any of the options:

  • Receive a complete refund of the reservation amount.
  • Take an alternative or subsequent flight offered by the airline without having to pay any extra charge.

In case the airline is unable to reach the customer on the contact number provided while booking, GoAir will then send an email to the email address mentioned by the customer. If the customer does not exercise any of the given options within 24 hours or a day of the email being sent, the airline will simply conclude:

  • In case of revised timing, the airline concludes that the change has been accepted by the customer.
  • In case of cancellation of flight, the airline concludes that the passenger is not willing to travel on alternative scheduled flight of GoAir and chooses to get a refund of the reservation amount.

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