Air India

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2784 Reviews

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2784 traveller reviews for Air India

Prachi Tiwari

Prachi, Delhi,
Tourist
1 Review

Worse esp at check-in desk they were not at all pr

Dec 23, 2018

At the boarding passcdesk madem Pinky Singh was not ready to attend passengers and busy on calls back to back updating govt officials that flyt is full and trying to do favours to them by keeping us on hold. We all of us started shouting she showed us hands and said this is silent airport so shutup . When we retaliated so to overcome it she has given us seats separately and said seats are not available so can't help

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Venkatesh h s

Venkatesh h s,
Tourist
1 Review

Bad

Dec 23, 2018

I was travelling with my 5 yrs old and we allocated three different seats for all of us . Tickets were issued even before checking with us if we are OK? Check-in in Bangalore was way too slow than expected, a lady had missed her flight as she was stuck in queue . We were three hrs before the departure but the staff at check-in counter were so a low they took more than two hours . We ran to catch our flight . Flight was delayed both sides and no information was given. Staff in blr to Maldives flight were rude and impolite. Overall a Very dissatisfied experience . Will never again travel with air india

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Parag majmudar

Parag majmudar, Mumbai,
Tourist
1 Review

Will try one more trip if get a chance

Dec 23, 2018

Air India flight ( Dream liner) I traveled suppose to be very good aircraft landing was poor at Bombay . Rest Room had no Hand Lotion or Room. Frashner . Crew didn't offer more Bread Rolls, according to me other foreign airlines offers better Indian food, why Indian Carrier can't ?. Would say better travelling than Jet Airways.

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Vineet dubey

Vineet dubey,
Tourist
1 Review

Incorrect Boarding Time

Dec 23, 2018

Make sure that they provide the right Boarding Time. As my Air India AI-022 flight was delayed by 45mins so instead of 20:15 it departed at 21:00 and on top of that it was late by more than 15-20mins. My Boarding Time still mentioned 20:00, when by flight's timing was 21:00. I had to sit at the Boarding Gate for more than an Hour (1hr. 20mins. To be precise. This was overall a bad experience with Air India in the Flights Timing and Boarding Section, whereas, in Food and Beverage Service, they were very good. On time service and clearance was done. Kudos for the Crew Members.

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Savita sehgal

Savita sehgal,
Tourist
1 Review

Very bad experience

Dec 22, 2018

I have booked flight from Jammu to Delhi which is interconnected that is from Jammu to Bhatinda then to Delhi. My booking id is NF72996167630844. On Thursday, I received a mail regarding cancellation of flight from Jammu to Bhatinda. I was in Jammu right and the other flight that Bhatinda to Delhi is confirmed. I have to book a cab as the price for other flights were sky high and trains were also not available. The Air India offered me to travel in 24th December which is not a feasible and they were not agreeing to bear the cost of my stay in Jammu. They agreed to refund the amount but this is not a good option. I booked flight to reach my home early and now I am travelling on road, it will more 6 hours to reach the location. The overall experience is so disappointing. They could have booked me other flight only monetary refund is not good, and I want to know from airlines who will bear my struggle and discomfort caused to me.

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Haneet singh gulati

Haneet singh gulati,
Tourist
1 Review

Very bad.

Dec 22, 2018

Lots and lots of time taken in check-in it took 1. 15 minutes. In flight I ask for water, I was given 1 bottle I asked for 1 mire was said no straightaway. It's very bad .

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Spb bal

Spb bal,
Tourist
11 Reviews

Never ever travel on air India flights again

Dec 22, 2018

Just a week back or so they downgraded our bom sing bom from dreamliner 2 a a320neo. They informed uus via sms. Had booked this flight only and only because it was a dreamliner. So 1stvletdown there. Then had Pathetic check-in experience at Mumbai t2 terminal . Needed about 1hr 45 min to get boarding pass and drop of checked in luggage as there were only 3 people mannin the counter for economy class. Later after and hr and 15 min a couple of more people came in 2 man the counters. Pathetic attitude of ground crew and their manager /supervisor. Security and immigration was comparatively faster. The legroom in a320 neo was horrible. Had 2sit for 5. 5 hrs on a crammed seat for international flight. After boarding around 11. 35 pm and takeoff on time, the crew did not think that meals should be served 1st to kids who wet hungry and sleepy 2 at least. They 1st wanted 2 serve a round of alcohol/drinks /juices. Then around 1. 30pm midnight they served meals. The meals wer hot and tasty and filling too . The whole letdown was downgrading the flight from dreamliner at time of booking to a crammed a320 neo with an equally horrible check-in baggage drop experience at Mumbai t2 terminal. The cherry on topping was the untimely serving time of delicious pipng hot yummy meals.

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Kandala chaitanya

Kandala chaitanya,
Tourist
1 Review

Most unreliable airlines in the industry.

Dec 22, 2018

The flight got cancelled and the other option they provided had a layover time of 8 hours. They wouldn't provide lounge access or accommodation. I have booked two flights from Air India in the last month and both got cancelled.

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Ramjit kumar

Ramjit kumar, Patna,
Tourist
1 Review

Dirty smell from sandwiches

Dec 21, 2018

The overall quality of food offered was really bad in taste . . 2. The choice of the food itself shows the apathetic nature with the service quality. I usually has low standard and shows very generic reflection. Samosas are not something we usually prefer for her every where as a standard item. It is made of oily stuffs, old potatoes and unhealthy stuffs . 3. But most important and traumatic thing is as I (Seat No: 19 A) had talk with head of the serving crew members and I made them cross checked with 19 be Sandwich was really giving bad and unhealthy smell. And this was beyond my comprehension that how such item in the name of serving AIR INDIA passengers has came into cabin and reached finally to the table for serving. I am sure many passengers just like me would have noticed this thought the question of WHAT TO DO NOW? DOES THE LOOP OF FEEDBACK MANAGEMENT SYSTEM IS REALLY WORKING AND WORTH GIVING TIME TO GET IN THE PROCESS OF ALLOWING FEEDBACKS ?. I HOPE MY CYNICISM WOULD PROVED WRING FOR THE LARGER INTEREST, PRISTINE IMAGE AND STATUS OF AIR INDIA . 4. Lastly, as a govt employee who used to travel internationally I genuinely hope that Air India would work at their home tasks of improving the food materials.

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Namandeep saxena

Namandeep saxena,
Tourist
4 Reviews

Poor experience . But we don't have much options .

Dec 21, 2018

If you are taking a flight from Gwalior, take care of following points:. 1). There is no facility of web check-in, I tried on the customer care also, but they denied saying you need to go to airport only . . 2). There is no proper airport in Gwalior, it is a small air-strip. I reached a bit early (10:00 am for a 12:55 departure), and there was nobody from Airport Authority, only a few CISF personnel for security purpose . 3). No food, tea stalls were there. So, if you plan to reach early, make sure you have a good breakfast or carry something to eat . 4). In-flight meal was also pathetic. Since, it is a small aircraft ATR-72-600, not much options available in meals.

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About Air India

Air India

Air India helps connect 18 international destinations and 11 national destinations. Air India Express is a more cost-effective version of Air India. The fleet line of Air India consists of 31 aircrafts which include Airbus A330, Airbus A310, Boeing 777-200ER, Boeing 747-400 and Airbus A320. Flight tickets can be booked and Air India PNR status can be checked on the official website of the airline.

About Air India

Air India is an airline that was established in the year 1932 and has been functioning for the last six decades. Air India, one of the oldest airline service operators in the country, is a part of the government-owned National Aviation Company of India Limited. Indian Aviation praised Air India for having the 'Best Airline MRO in India'. Also, Stat Trade Times awarded the airline for having the 'Best Engine MRO in India'. In case of Air India ticket cancellation, a customer will have to visit 'My booking' section in the official page and do the needful.

Air India : Specialties and In-Flight Services

Air India serves in-flight meals to passengers. Also, there are some in-flight entertainment options such as watching movies or listening to music. In case of economy class, according to Air India's Baggage Policy, the maximum weight of baggage allowed is 15 kgs. On Air India's website, you will find pages which will inform you further on their baggage policy and will also let you know the items which you are banned from carrying on the flight.

Routes and Destinations of Air India

Currently, Air India covers over 75 destinations through more than 142 routes. It has approximately 400 flights serving regions such as Thailand, Laos, Indonesia, Malaysia, Myanmar, Nepal, Philippines, People's Republic of China, Vietnam, Japan, Kuala Lumpur, Cambodia, Singapore, South Korea, Australia, Brunei, Sri Lanka, Taiwan and India. The most popular Air India route is surely the busy Mumbai to New York City route.

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