Travelling in KPN travels was the only horrible portion of our tour to Kodaikanal. We wanted to have a sleeper bus so that kids can be comfortable. However, the bus, was not comfortable at all.
The pick up was delayed by almost 45 minutes. Considering we reached the pick up point one hour early because of unpredictable Bangalore traffic, the total waiting time was 1 hour 45 minutes. The waiting room is hot and totally closed. There is no washroom in the waiting area at KPN Bommanahalli. To our horror, they were very casual to let us know they don't have one even though there are around 50 people waiting there for a n average one hour everyday. We went to nearby Adishwar showroom, and they were kind enough to let us use their facility.
The bus was horrible and old. To top it, it was loaded with huge amount of luggage at the top. Those luggage did not belong to the passengers. So, I would assume they are kind of transport goods across state border. The bus was moving slow in spite of having the awesome Tamil Nadu roads. The bus stopped at Palani for, what we felt like an era. Probably, they were unloading the huge luggage from the top. After a long delay, the bus started for Kodaikanal. There were only another couple in the bus apart from us. The road was deserted and full of ghat section. Even though the scenery was great along the road, we were somewhat frightened by the emptiness of the bus and deserted road.