Delhi to Manali: We booked Semi sleeper coach for Rs 1900 each. The reporting time was 4:30 Pm so we left from Gurgaon at 3 and reached at 4, to be safe. In 42 degrees, we were standing at the point and till 6 Pm there was no clue which bus we should board. There was only one guy who didn't had any information.
At 6:30 we were told that our Semi Sleeper bus is cancelled and we need to board another deluxe bus whose ticket was Rs 1300 per person Asking for the refund he said this is the last option we had and we should board and not care about refund at this time. He asked us to talk to the operator once we are back. Thankfully we got the seats allocated for which we had the booking.
Please do not book buses from these Agents, try to book directly from the bus operators.