The bus was on time and we got into the bus.
It was understood with previous experience that bus operator will take much time till he get his seats full if not done online.
But unexpectedly we are on our actual way in very less time. May be bus was mostly full online and only few seats are vacant so it did not took much time. But yes they were just taking few passengers from pick up points and then they swap their buses at Thane, but time taken was negligible.
But when we got into the bus the condition of seat was damn bad. They are covered with dust and when you carry a small child you need to take care of dust as they might get allergic to dust. It was so badly covered that if you pat your hand on seat you could not just smell it but see it in the air. We have to instruct our children not to do that as to avoid any complications.
Cleanliness was not there. The seat on which I was, had some food particles on its hand rest and the reclining was jammed so you could not use it. Air Condition was working good. But some times they were switching it off for no reason. Also the AC vents are in bad condition, or I can say that they were not at all present at some points and to avoid the flow those passengers were using the curtain to put into the vacant vents to avoid direct flow on head.
The bus was Video Coach and children were asking for movie but Bus operator was not giving any reply on it so we have to make our children understood that the Video is out of order.
We took the same bus on return journey and to our surprise the condition was same. It was in same bad condition and not even cleaned. They stopped us in a hotel where no other option was available so that you have to use the same hotel but fortunately the food served was of good taste and price was ok. Next halt was taken at a place where children were not having many options but we could manage as it was a return journey.
I suggest that if the condition of the bus is maintained and service staff is more gel with the passengers then opting the same operator does sound good. And if that is the only operator available on that root and he is knowing the Demand and Supply, under the monopolistic conditions then god to help the passengers.
We started on time and we reach safely - the biggest plus point