I at times travel from Chennai to Trivandrum. I had never got a chance on SRS Travels before, since I book my ticket last day and never used to get single sleeper seats.
However, last month, I had a chance and it was a wonderful experience, when compared to some other operators.
The buses get booked well in advance and so, there is no need to wait on the way to pick-up new travellers, to make up for the cost. The aesthetic sense of the bus painting is good. Seats and sleepers are comfortable.
Only suggestion - Request for the reading lights to be in working condition or switchable on request.
But, the food point is bad- so need a better and cost effective point along the NH.
A small cup of tea (in paper cups coated with plastic) costs Rs. 20. I really do not think, the hotel is paying any taxes to charge so much. Also, hot water when coming in contact with plastic releases more than 52 chemicals.
Toilets are also bad and expensive.