The train starts 15 minutes late(12:15)at bandra station. We board the train "first A/C" and find that the coach is not only dirty but everything about it is not right. We thought maybe we entered a wrong coach and request TTe for the information and he tells that its right coach. So. The floor literally looked like it has never ever been cleaned. It looked black with layers of dirt, there were very awkward staircase to climb up, and under that staircase is a cabinet, for whatever convenience, it was filled with old plastic and tea cups and other food rests. The seat cum bed was full of chai spills and other stains. Seeing all this I request our cabin steward to have it cleaned he answers they are busy somewhere else and it will be taken care as soon as possible. THEY NEVER SHOWED UP. In the end at 7.45 the cleaning team showed up and wanted to show off. And after spending 1 minute and half in out cabin went away. I requested them to clan the cabin thoroughly, they had no idea about what hygiene was, and argued every move they made in the name of cleaning.
After 5 minutes the supervisor of the cleaning team comes with a big register, where he wanted me to fill the review and explain the "great" experience we were having onboard the first class. I honestly gave them below zero on everything. What rightfully they deserved, the supervisor on my honesty got all red and started arguing and begging for the five star points, and wining about his salary that he earns with the points given by the passengers. Since it was an experience never to be repeated again I said so. But I feel sorry for those passengers who nevertheless are paying to be treated as they do and feel obligation to give five stars to such services they will never ever experience a five star service as they are just happy with the that they are treated, I spoke to fellow passengers in neighbour cabins and all seemed very happy complaining, "kyaa karen, bahut bura hai, sarkaar kee hee galti hai" their complains are just as a old grandmother who has no power in anything so they are happy with whatever is tossed their way. It pains me.