Flight Boarding Time - 7:40
Boarding gate closed before 6:55.
Due to heavy traffic jam, I reached the boarding counter at 7:03 sharp but the person on the counter didn't allow me to board. I wasn't alone, there were some families along with me.
I do understand that, there are policies for these and I adhere of the same and am aware of the web check-in process.
However, you explain me, what're you guys gonna do during those 35 mins from 7:05 to 07:40, I could go through the security check and get on the flight on time.
Stop this cheap level business of making just money without listening to the Customers and understand the Customer's requirement. What if there is a medical emergency in such cases, what if your Customer wants to attend some meeting which is highly important.
Please change your system of reservation and flight boarding.
I will make sure that, I never use the AirAsia flight and none of my contacts use the same. You people are cheaters to the Customer.
Nothing more I want to say, because you guys are not gonna listen.
Your one of the most frustrated Customers - Amit.