Although airline claim to be punctual, our flight was delayed by 3 hrs in three 1 hour segments, but they kept us informed through mail, SMS and phone call, so that saved us going & waiting at the airport. Spicemax check-in was smooth and fast. Their best seats in front row at Spicemax cost of? 1000 is too narrow, too hard and uncomfortable. The seat belts are too short compared to other airlines requiring extension belt (just one available). Strangely on a 1 hour flight crew announces landing within 15 minutes if take-off limiting passengers to even visit toilet. Food quality is good. There is lot of room for improvement and to have new planes .