Jet Airways

5/7
1760 Reviews

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1760 traveller reviews for Jet Airways

Ludmilla ernestine hungerhuber

Ludmilla ernestine hungerhuber,
Tourist
1 Review

Bad experience with customer help staff in Mumbai

Today

The Jet Airways staff on ground and in the air is very friendly and helpful. We only had one really bad experience, when we arrived in Mumbai (flight 9W-249 from Kathmandu on January 7). I am travelling with my husband, who is 78 and can not walk long distances, and also gets confused at times, so for us the wheel chair assistance is essential (and normally very effective). The lady-staff at the exit of the plane said we hadn't requested a wheel chair and so she could not help us. I had requested wheel chair assistance on-line and showed her the print out. But she said since we hadn't requested wheel chair assistance in Kathmandu airport, we could not get it in Mumbai since it was not marked on our boarding pass. (Now Kathmandu is a very small airport, and on the day of our departure, there were no long lines, so we decided to the procedure without wheel chair) This lady became more and more unfriendly, going so far as to scold us and said she could only assist us until Immigration. Since we were going to Goa from Mumbai that wouldn't help us, since we'd have to do the luggage transfer and then go to the gate. When I told her that, she just turned and walked away. Until now we have been always very happy with the service of Yet Airways, but we feel that this lady had no problem solving abilities and on top of it was more than unfriendly. It left us with a very bad feeling - and to cope with the situation ourselves. Luckily we found a very nice staff with a wheel chair on our own who was very helpful and delivered us at the gate. But as you can imagine it was a very stressfull situation.

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Sonali sharma

Sonali sharma,
Tourist
1 Review

OK travel but can do much better ...

Today

The food and extra emenities provide is a warm welcome when other airlines choose to charge ... But the condition of the aircaraft from the inside was below standard. There were carrier bays which were held together in some places with tape. Food taste was good but served cold ... Even the attendant who issued our boarding tickets at the boarding counter did greet us not was he interested or looked antusiastic about doing his job.
Recently went on jetconnect flight from ghy to Kolkata in executive class which was a very delightful experience ... Far from what I experience on my return in economy class.

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Jitendra trivedi

Jitendra trivedi,
Tourist
1 Review

Even a Blind person can easily travel withsuchhelp

Today

Excellent trip .. Excellent trip. Exactly after entering airport, I was given assistance by one representative .. She gave me by boarding pass & food + service was great.

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Priyanka pradhan

Priyanka pradhan,
Tourist
1 Review

Extremely Poor

Today

Jet Airways is a disaster in customer service. No consideration for travelling with an infant (8-month old). Extremely poor service. Exorbitant extra charges for a couple of kgs of extra luggage.

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Rohit  Mehta

Rohit , Pune,
Tourist
10 Reviews

Inflight entertainment and food inclusion is a plus

Today

With jet airways food is included in price. Now very recently they started inflight entertainment but you need to download airtime player before boarding flight and you will be entertained thoroughly. Noce collections for games, movies so kids will feel good as well. Food from Pune to Delhi is average while from Delhi to Pune was excellent.

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    • Pune
    • 5/7
    • New Delhi
    • 7/7
Shubham

Shubham, Bangalore,
Tourist
4 Reviews

Very Poor

Yesterday

I am senior citizen and my experience with jet airways was horrible. I was travelling with my wife, who needed wheel chair assistance at the airport as she is not able to walk such long distances due to an back injury. We had booked a direct flight from Goa to Kolkata which had a layover at Mumbai for a short period. When we reached the Goa airport we had been informed that the flight to Goa to Mumbai was cancelled. Please note that it was JET AIRWAYS who have us two different flights based on their logistics though we had booked a direct flight from Goa to Kolkata. We hadn't received any prior message with regards to cancellation of flight, every time we got an update the flight to Mumbai would depart at 6. 40 PM. Luckily we reached the airport 1 hour before. We took another JET flight to Mumbai which was scheduled to depart at 3. 30 PM but got delayed by 45 mins and left the airport at 4. 15 PM. After we landed at the airport in Mumbai we didn't get any wheelchair assistance even though the wheel chair assitance was booked prior. I had to run all the way with my Asthma and osteo arthritis problems to get one. The flight from Mumbai to Kolkata was at 7. 20 PM, and the connection was very short time in which there was no assistance from jet airways people, even though we had a connection JET airways flight. I had to run all the way pushing my wife on a wheelchair. I was panting when I called my son that I somehow made it to the flight. My son called the jet airways and informed the Jet Airways about the horrible mis-management. My son was even told that it was not Jet Airways fault that the flight got cancelled and no prior information had been given, anyways would arrive at airport and get to know the flight was cancelled. Please note the Goa to Mumbai had been cancelled but not the Mumbai to Kolkata. So effectively if we hadn't taken so much pain then the Mumbai to Kolkata flight would be been cancelled and we wouldn't have got any refund as such.

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Niyomi bharat desai

Niyomi bharat desai,
Tourist
1 Review

Very disappointing experience.

2 days ago

There was no free seats available through web check-in, whereas other airlines offers few seats which we can reserve at free of cost (not window or premium rows)
Also the prices to reserve window seats as more than double compared to competitor airlines
Every passenger should be informed that we have to board from International terminal rather than domestic terminal. As usual we reached domestic terminal and then hurried to international terminal after we have been informed there.
Baggage allowance was very less compared to other airlines. We paid 2000 extra for same baggage which we brought for free while coming Mumbai via other airlines.
Very disappointing and regretting journey with jet airways.

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Kamlesh negi

Kamlesh negi,
Tourist
1 Review

Very poor.

2 days ago

Lady on boarding counter was very rude and non- cooperative. She allot ed seats for 3 tickets in different rows while knowing two of the passengers are child.

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Bhupal singh

Bhupal singh,
Tourist
1 Review

Not worth for international travel.

2 days ago

Horrble food during Mumbai Amsterdam flight. Seats were too cramped to let you sleep. Comfort wise emirates and air india are far better. Jet airhostess was most rude I ever found during any international travel. I usually travel around 6 times a year to various global destinatuons. This was most horrible experience. I would avoid taking jet in the future.

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Ahmad rehman

Ahmad rehman,
Tourist
1 Review

Worst, pathetic, unorganised airline company of indi

2 days ago

Jet flight was late by 3 hours when weather conditions were all good. They have no information system to intimate passenger in advance about such a huge delay difference.
Pathetic airlines and will always will be pathetic as they are running in same way. I will consider jet airlines as a 3rd grade airlines forever.

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About Jet Airways

Jet Airways

Jet Airways is an airline owned by Naresh Goyal. It is the second largest Indian airline based in the commercial capital of India, Mumbai. It operates flights to around 76 destinations across the world. Headquartered in Mumbai, Jet Airways has offices in Delhi, Bangalore, Kolkata, Pune and Chennai. The airline also has a presence in Belgium. When a ticket is booked, each passenger is assigned a Jet Airways PNR number. This helps passengers find the status of their respective flight.

About Jet Airways

Jet Airways began commercial operations on May 5, 1993. It expanded into international territory in March 2004, with its first international flight between Chennai and Colombo. The airline is listed on the Bombay Stock Exchange. In April 2007, Jet Airways announced to buy-out Air Sahara. The airline was bought over and rebranded as a low-cost carrier service called JetLite. In case a passenger has booked a flight ticket and wants to cancel it, he/she can visit the official website to cancel. Money will be refunded according to the Jet Airways Cancellation Policy.

Jet Airways : Specialties and On Flight Services

Jet Airways has a number of inflight services including JetScreen and SkyCafe, which have won international awards. While JetScreen offers in-flight entertainment to the passengers, the latter offers food options to passengers. The baggage allowance of a passenger on Jet Airways depends on the cabin and JetPrivilege membership tier. The airline also has a 'baggage allowance calculator' to help passengers understand the right amount of luggage they can carry. For more details on Jet Airways baggage allowance rules and regulations, visit the official website of Jet Airways.

Routes and Destinations of Jet Airways

The airline covers 21 international destinations as well as 52 domestic destinations. Jet Airways has flights that connect countries across the continents of Europe, North America and Asia. he airline also connects international destinations including Bangkok, Brussels, Abu Dhabi, Bahrain, Colombo, Dammam, Dhaka, Doha, Jeddah, Johannesburg, Dubai, Hong Kong, Kathmandu, Kuala Lumpur, Kuwait, London Heathrow, Milan, Riyadh, Sharjah, Muscat, New York, Toronto, Singapore, and Newark. Some popular Jet Airways routes include the ones from Mumbai to Dubai, New Delhi to Singapore, Kolkata to Bangkok, Dhaka to Kolkata and New Delhi to Hong Kong.

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