It waas shocking the behavior I experienced by the jet airways staff at Jaipur on the19th of August 2018. My 15month year old child, and my wife were to travel to Delhi and onto Kathmandu that day, we were overweight and the amount quoted by them was ridculous, something like 30 dollars a kilo after which we asked them to remove one baggage we could leave behind. They told us that it was already int he flight and that we could not return it, their continuous back and forth from the check in cunter to their office within the airport took a ridiculous hour, we were told to wait while they figured something out. After waiting for an hour and realizing that we were about to miss the next flight as well, I approached the staff, and they looked at me like I was an idiot, seemed they had forgotten I was to be helped, allt he while with my infant child. After confronting them of their disregard for travellers, I was further shocked to see the employees in their office bantering and laughing away and playing ont heir phones while I was standing there with my child and wife, we had to cancel the flight and go by taxi to Delhi to catch the evening flight by Nepal airlines.