1. One of the worst landing experience, I have gone through in my life. Please check either fitness of the plane or the pilot's calibre in landing smoothly. The last 30 seconds before landing and the landing was really bad. Made me wonder, is this jet airways? It was 4pm in the afternoon and 33 degrees at Mumbai, bright sunny day . 2. Cabin crew could not provide uncalled water / hot water for drinking. All other airlines could provide, why not Jet ?. 3. My mother wanted to use the restroom just 5 minutes before landing. Your cabin crew suggested we do it at airport after landing, which is perfectly fine and understandable. But they kept on telling it in Hindi, which my mother could not understand? How can they assume that in a flight between Chennai to Mumbai, all passengers will know and understand hindi? They should try English first and then Hindi.