The girl at the Check-In counter (Aishwarya) was extremely arrogant and rude. Actually, I had excess checked-in luggage, but the way I was handled by Aishwarya has shocked me. I am a frequent traveller and never have I had such a bad experience with the check-in agent. When I politely suggested to her that she can convey a message that a limit of 15kg is not sufficient especially for international travellersm she replied saying she is not the owner of the company and cannot do anything about it. Moreover, the girl who had handled me initially was much more polite and respectful, and when I explained that to Aishwarya, she was extremely offended and kept repeating to me that the other girl is her junior. You will agree and understand that for a passenger, it does not matter who is the junior or senior.
I don't think that staff like Aishwarya is doing any good to the image of your airline. My wife and I, who have both been frequent travellers of Indigo so far, will henceforth think twice before booking any Indigo flight, and we will ensure that this information get shared with all our family members and friends, because such an arrogant attitude of your staff is totally unwarranted and unacceptable.
You may wish to contact me on ashvin. Com, or on +230 59216208 (after 13 Oct) or on +91 96115 98350.