I am a super senior citizen 80 years old and ex govt employee traveling along with my old age wife and my son and family 6 persons. At Chennai airport your check in staff -at airport issuing boarding pass has misbehaved me and my family, and he was demanding extra money for taking/check in the luggage but we have refused but he has included our hand baggage also into check in baggage to total weight comes to 102 kg but we are allowed for both 6 persons *15 kg+ 7 kg each hand baggage total 90 kg + 42 -7*6 kg = 132 kg allowed but due to last moment so that we have been forced to give rs 4800 for 12 kg luggage and shouted us also. We are very much harassed and afraid of that fellow so that our flight should not be missed and also we are having connecting flight also at blr fro blr to atq ---i5 1628 at 3. 55 pm. We have to pay rs 4800. So that we should not missed both flights. We have gone to Chennai to attend our grand daughters match, at Chennai who is a national player shooter . This harassment was great painful to us and my family this should not happen with any body, these type of persons are spoiling the image of air asia, which is just up comingand taking new market share . So you are requested to please take action against this irresponsible person who are spoiling the co image and refund us rs 4800 which was over charged to us wrongly and forcefully. Otherwise I will have no option to go to consumer court and ministry of civil aviation . I shall be very thankful to you. And one more complements for your banglore airport and in flight staff at i5 1628 blr - atq is very good behaviour, polite, cooperative, nice, and helpful to all, so you should give our complement to blr staff .