Air India

5/7
1822 Reviews

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1822 traveller reviews for Air India

Anita sharma

Anita sharma,
Tourist
1 Review

Pathetic experience with Air India !!

Today

AC was not working in our flight. It was extremely hot for us and specially for our kids. I had to continuously pour water on their heads to keep them cool. Before that flight was also delayed by just 1. 5 hours. Overall pathetic experience with Air India, best avoid them!

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Devarajan Mk

Devarajan, Chennai,
Tourist
1 Review

Best hospitality

Today

Out of all Indian air travel companies, Air India is the first and the best one in my opinion. The reasons are (I) the flight crew are polite and attend to your needs most of the times; (ii) no hidden charges like charges for seats, web check-in, meals etc. (Iii) reasonably good hindu vegetarian meal / tiffin / snacks as per the time of the flying; (iv) in spite of the limitations of being a Government company, they are doing their best. In my opinion, if Air India is privatized, all these things will be lost.

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Heena chauhan

Heena chauhan,
Tourist
1 Review

My luggage got damaged due to poor handling of AI

Today

Ever poor experience with Air India (AI). I had submitted my bag at check in counter and requested the AI person at the counter to mark it as fragile luggage as there is glass item inside the bag . . I don't know what these people have done, I received my bag at my destination airport through normal luggage collection belt and that too in very bad condition. All my items in bag got damaged due to poor handling of AI.

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Mansha singh

Mansha singh,
Tourist
1 Review

AIR INDIA AI-9603 DEL Delhi Thu Apr 12 (horrible)

Today

I am talking with regard to Delhi to Allahabad flight the same day by Air India and this was merely a connecting flight AIR INDIA. AI-9603. DEL. Delhi. Thu Apr 12 15:10:00 2018. IXD. Allahabad. Thu Apr 12 16:30:00 2018. The experience was horrible with regards to a) delay be) miscommunication by the staff on delay c) cancelling of the Allahabad flight and shifting us to Varanasi drop off the) Then allowing late departure and night landing on Allahabad airport. The day was expensive for us, and you should take feedback on your Allahabad flight experience to review the efficiency and address a problem better !!

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Kapil munjal

Kapil munjal,
Tourist
1 Review

As worst as it can be. Inhumanity vs humanity.

Yesterday

Air India is where it's people have taken it. Inhuman treatment of human beings. Had to insist on filing a police complaint against the airlines criminal behavior with passengers. Flight got delayed thrice, we sat in the aircraft at 5 pm And after taking the aircraft around the airport for over an hour, the pilot announced that Bathinda does not after sunset landing facilities, so flight is cancelled. Then they park the plane for about 45 minutes do not open gates. Finally after requests, shouting and appeals by parents carrying toddlers and people with other similar pressing needs, we were let out and boarded a bus to terminal building. Upon reaching the terminal building, the bus driver jumped off, the locked reconditioned bus was suffocating for all for next 40 minutes, people were banging windows frantically for over 15 minutes, the Air India staff and CISF people looked on unsympathetically, when a fellow passenger managed to open the emergency door, for people to jump out and enter the terminal building. The Air India staff at the baggage counter only showed devil's smiles, over a hundred calls for a duty manager to show up could not get him to see the passengers. There were kids, old people, lone women passengers afraid of venturing out in rapist minded Delhi, facing the all inhuman Air India staff. It was only fellow passengers who helped each other with making necessary and safe travel arrangements. Lone women went with others who were with their families and so on. I was sure that locking us up in a bus is a criminal offence. I called up 100 and a policeman came after sometime to note our complaint on a plain paper with a promise to get back to us with feedback and version of Air India staff. It is widely believed that it is the people who make an organization. If this bunch of people also go to the airline that acquires Air India, that airline is also under severe risk of being doomed like Air India.

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Susheel kumar

Susheel kumar,
Tourist
1 Review

Worst customer service

Yesterday

AirIndia customer care helpline no is waste. They told me that Alliance airline connecting with Domestic AirIndia is eligible of only 15 kgs luggage and 8 kg Hand Bag, as I had connecting flight to Kochi, Kerala. I told them that in AirIndia website it is mentioned 25+8. But they said website is not updated. Getting angry with carelessness of AirIndia I took only 15+8Kg with me. Lot of valuable and essential things I didn't carry because otherwise I have to pay 300/KG. But when I reached for boarding on helpdesk AIRINDIA staff told me that you are eligible for 25+8. Even on Make my Trip generated ticket it was written 15+8. Worst part from MMT also So I got even more angry at that time. Shit service to the customer

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Thomas pg

Thomas pg,
Tourist
1 Review

Dense smoky AC air causd breathing panic for 8 min

Yesterday

Dense Smoky air could be due to air quantity not adjusted properly which created a panic situation and difficult breathing. First experience of such a situation in many travels done before.

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Abhijeet dubey

Abhijeet dubey,
Tourist
6 Reviews

Good experience . Comfortable seats

2 days ago

My Father in law was travelling from Air India, from Delhi to Mumbai, he came also vie Air india, the experience was good, the flight was on tim, just it took to long to get our Luggage

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Falguny dey

Falguny dey,
Tourist
1 Review

Bad experience

2 days ago

I am travelling for the first time in Air India. Bad experiences in this airline. I always travel in the jet airway. The seat is broken. Bad smell. Cleaning gloves in my seat. Service table is broken, seat not adjustable.

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Neeraj singh

Neeraj singh,
Tourist
1 Review

Very fraud way of charging excessively

2 days ago

I was travelling with my family on 12/04/18 via Air India varanasi-Delhi flight . At the check in counter, the lady receptionist said that all economy seats are full and only businesses class seats are available. We paid the different amount and got business class seats despite having an earlier booking. In the flight I was surprised to see that almost 80% of the economy class seats were vacant. This is weird way of charging excess to the customers. Will always give it a second thought before travelling with Air India again . I was on 19:35 pm, Air India Varanasi - Delhi flight

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About Air India

Air India

Air India helps connect 18 international destinations and 11 national destinations. Air India Express is a more cost-effective version of Air India. The fleet line of Air India consists of 31 aircrafts which include Airbus A330, Airbus A310, Boeing 777-200ER, Boeing 747-400 and Airbus A320. Flight tickets can be booked and Air India PNR status can be checked on the official website of the airline.

About Air India

Air India is an airline that was established in the year 1932 and has been functioning for the last six decades. Air India, one of the oldest airline service operators in the country, is a part of the government-owned National Aviation Company of India Limited. Indian Aviation praised Air India for having the 'Best Airline MRO in India'. Also, Stat Trade Times awarded the airline for having the 'Best Engine MRO in India'. In case of Air India ticket cancellation, a customer will have to visit 'My booking' section in the official page and do the needful.

Air India : Specialties and In-Flight Services

Air India serves in-flight meals to passengers. Also, there are some in-flight entertainment options such as watching movies or listening to music. In case of economy class, according to Air India's Baggage Policy, the maximum weight of baggage allowed is 15 kgs. On Air India's website, you will find pages which will inform you further on their baggage policy and will also let you know the items which you are banned from carrying on the flight.

Routes and Destinations of Air India

Currently, Air India covers over 75 destinations through more than 142 routes. It has approximately 400 flights serving regions such as Thailand, Laos, Indonesia, Malaysia, Myanmar, Nepal, Philippines, People's Republic of China, Vietnam, Japan, Kuala Lumpur, Cambodia, Singapore, South Korea, Australia, Brunei, Sri Lanka, Taiwan and India. The most popular Air India route is surely the busy Mumbai to New York City route.

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