Air Asia

4/7
887 Reviews

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887 traveller reviews for Air Asia

Arijeet saha

Arijeet saha,
Tourist
1 Review

Pathetic check-in policy

Yesterday

In the flight ticket, AirAsia does not mention the check-in timings. Additionally they wont allow you to check-in before 2 hours from the flight departure time. Whereas most of the other flights allows its passengers to check-in well before time . . I had to wait for 8 hours before check-in after a hectic 2 days continuous journey which I had planned to spend in airport lounge.

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Kanwal nain singh

Kanwal nain singh,
Tourist
1 Review

Horrible experience. No forks. No food available.

Yesterday

We did not pre-order the food expecting that we can order the food in the flight (though at higher prices). To our surprise (UNPLEASANT SURPRISE); there was only one thing available in the meals: Masala Omelette. We wanted to eat chicken meal(chicken chettinad) ; we could have eaten the vegetarian option as well; however, nothing was available except the Masala Omelette . . We were hungry so did order the Masala Omelette. The air hostess gave us spoon and a knife to eat the same. We asked for a fork, she said ''We do not have the fork''. I replied will be my last Air Asia but in vain So, the question is: is the purpose of having a detailed menu leaflet placed on each seat of the plane when there is no food available (EVEN WHEN YOU ARE CHARGING MORE FROM THE CUSTOMER // WHO DID NOT PREBOOK)? IS AWFUL CUSTOMER SERVICE AND A BIG harassment TO THE CUSTOMER***

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Pankaj prakash gundawar

Pankaj prakash gundawar,
Tourist
1 Review

Bad Experience

2 days ago

Food quality is very poor. In 90 min. Journey lavatory was closed for 80min for passengers. Only cabin crew was using lavatoy. They were not allowing to passengers to use it. Cabin crew was very rude & rigid. They were laughing & talking with each other very loudly which was very disturbing to passengers. This was my first time with Air Asia. I usually travel by Indigo on this route.

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Satyam bagwe

Satyam bagwe,
Tourist
2 Reviews

Bad seat for family travelling with an infant

2 days ago

While I was travelling with an Infant, the seat allotted to me was the worst in the flight which had smaller leg room with not reclining seat . While doing check-in I had suggested to lock my check-in luggage. But out of 3 bags, only one was locked.

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Kishore tar

Kishore tar,
Tourist
3 Reviews

Very good

2 days ago

All were OK only toilets need some freshening sensation. Good spray I meant. More non-vegetarian passengers come from Kolkata so availability should be ensured

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Mahalingam sunder

Mahalingam sunder,
Tourist
1 Review

Not a welcome one

3 days ago

To & fro flight Delhi to Goa didn't had proper food available to serve, moreover I had to wait for around 30 minutes to get a cup of water despite of two requests in Delhi- Goa 775 flight on Friday.

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Vikas jaiswal

Vikas jaiswal,
Tourist
2 Reviews

Worst Staff And Pathetic Experience .

4 days ago

My Mom was travelling from Bangalore to Indore Flight No (I5 2467) who falls under Senior citizen category, and the time of baggage collection a lot of trouble created by the staff for her check-in luggage weight which exceed to 2 kg (actual 15kg allowed), so she request them to consider it, but they completely ignored, fortunately the other traveler do a favor to her and ask her to give the excess luggage to him, but the Airasia Staff did not agree on that also. They was forcing my mom to pay extra 4000 Rs or cancel the ticket at last moment which in turn delayed her boarding time too Overall - First time I choose AirAisa airline service, as I am a frequest traveller with other airlines(Indigo& JetAirways) where I never such an issue . Airasia has the worst staff and did not know how to speak with passenger, it was a pathetic experience .

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Divya mathur

Divya mathur,
Tourist
1 Review

Very dirty

4 days ago

Very dirty food trays and wash rooms . Air hostesses not turning up in spite of calling continuously . . One of them said - we are very busy and cannot help you. Very bumpy flight too.

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Avik

Avik,
Tourist
4 Reviews

It was my bad choice to choose Airasia.

4 days ago

First experience was not good with Airasia . Customer service phone line always busy couldn't get any information . . Journey was not at all comfortable. In-flight food was pathetic.

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Zehera ghouse

Zehera ghouse,
Tourist
1 Review

Less than average experience.

6 days ago

First of all online check in did not allow me to check in saying only emergency seats were available so do a manual check in. At the counter I was only given the option of 29D or else pay extra for a seat in front. That showed just how greedy the airline is earlier I had to pay for the two extra kgs for my checked in bag . Which is fair, given the rules . But the check in was very brusque and a putting off experience . I realise that check is open for a long time and seats may have been booked beforehand. Which is what was told to me then . But I highly suspect they were not, after the flight. If you are striving to be an award winning airline all the time, win people’s hearts and try and get a bit of soul into your image.

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About Air Asia

AirAsia

AirAsia is a low-cost travel airline based in Malaysia that caters to tourists travelling within Asia. Headquartered in Kuala Lumpur, Air Aisa's registered office is located in Petaling Jaya in Selangor. AirAsia has a fleet of 48 Airbus A320-216 and 6 Airbus A320-214 aircrafts. Over the years, the airline has been undergoing many advancements. A passenger can find out his/her ticket's AirAsia PNR status on the official website or simply by SMS.

About AirAsia

Although AirAsia was formed in 1993, it started functioning on the November 18, 1996. It was founded by the Malaysian government corporation, DRB-Gicom. In 2004, Air Asia started new flights to Macau and in 2005, it began flight operations flights to Xiamen in Mainland China and Manila in Philippines. Later that year, AirAsia also started operating flights to Vietnam, Brunei, Cambodia and Myanmar. AirAsia cancellation of tickets can be done on its official website.

AirAsia : Specialties and In-Flight Services

In-flight services related to food and entertainment are provided on board. According to AirAsia's baggage rules and policy, a guest can carry-on a maximum of 15 kg of baggage. If the weight of check-in baggage is more than that, the passenger will have to pay extra for every 5 kg of baggage at the airport baggage check-in counter. Travellers can also look up Air Asia's baggage policy, AirAsia Flight Status and AirAsia Fares on its official site. AirAsia online booking of tickets can be done on the official site as well.

Routes and Destinations of AirAsia

AirAsia operates international flights to 25 countries and 78 destinations. The airline operates more than 400 daily flights across 142 routes. Air Asia has flights connecting People's Republic of China, Japan, Laos, Myanmar, Brunei, Cambodia, Singapore, Sri Lanka, Australia, Kuala Lumpur, South Korea, Vietnam, Malaysia, Thailand, Indonesia, Philippines, Nepal and Taiwan. Singapore to Bangkok, Kuala Lumpur to Singapore and Singapore to Kuala Lumpur are popular AirAsia flight routes among travellers.

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