The seating was horrible! The seats are totally crammed without adequate leg space. For God's sake, we are people and not animals. Even commercial gains should have some limit. You cannot cram people so horribly like that. It felt like totally local city bus And then the unethical practice of calling people before the travel and saying, "if you want more leg space, pay extra and we will accommodate you in particular rows". Disgusting If you don't improve the seating, then you will surely lose business in the future. Also, you can add some complimentary food.