Very poor service.
They cancelled bus & not done refund.
Story: I booked a ticket online then Citizen Travels cancelled the bus for their personal reason but I haven't received refund.
I called many times to Citizen Travels but no use. Their reply was shocking to me. One of there lady executive said, "You should not book ticket online.. Here only you customers make mistake. "
Some of their executives gave another contact number to check with their payment partner.. Those people say, "you should have got your refund by this time, check your account. "
That means they think customers are fool to call them without checking their a/c.
Still not got the refund.