I had booked tickets from Hyderabad to Bangalore and back by Kesineni travels on 11May13. We were told to report at Paradise at 10:20 pm. We were there at 9:45 pm, Pick-up van did not arrive till 10:45 pm. At last it arrived and our luggage was loaded. We were dropped at Nampally before we could reach helper started asked money for chai pani. We did not pay him. We were waiting for the bus till 11:45 pm. Bangalore was supposed to be reached at 06:30 am. It reached at 08:45 hrs. Late by 2 hours and 15 min. Again our luggage was offloaded by helper again he asked money for Chai Pani. Its better Kesineni should beg for Chai Pani than run transport services. There was no water provided by the operator.