Thats what stands VRL apart from other service providers. You can get multi axle volvos with others also, but they will keep you hanging and you shouldn't expect them to meet the timings they put up online on web services. However, couple of times when I travelled with VRL (on this same route), they were very much on time both at the source and destination. Their depot at Chitradurga is just awesome. Its huge, very clean and has a small canteen also. Their staff is also quite polite as compared to others like Seabird etc. Where you don't get a right to complain if the bus is late or if the conductor is misbehaving in some manner.